I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction. In addition to sharing actionable insights on how to improve in your role, this book includes sections poking around important personal questions. Why even care about your customer service job? What can you gain from these jobs? How do you benefit from giving a full effort? I bet many of you are leaving opportunities on the table and wasting your valuable time, just like I did when I first started. This book contains the same advice I’d give to my younger siblings, a new coworker, or a stranger on the street. I’ve done everything I can to refine my ideas and present them in a simple yet impactful way. I’ve illustrated the concepts using a mix of personal experience, thought experiments, and logic to give you multiple perspectives. Between these varied styles, I´m confident you´ll gain at least a few valuable insights as you move forward in customer service. 1. Language: English. Narrator: Robin J Sitten. Audio sample: http://samples.audible.de/bk/acx0/104830/bk_acx0_104830_sample.mp3. Digital audiobook in aax.
Managers are judged by results - and as a manager, those results hinge on your ability to delegate and supervise. You´ll be surprised at how efficient your team becomes when you master Brian Tracy´s essential skills. This indispensable guide reveals his 21 time-tested ways to boost performance, including how to: Define work, assign it, and set measurable, targeted standards for performance; Match skills to job requirements; Use Management by Objectives to delegate longer-term tasks to trusted team members; Turn delegation into a teaching tool and build the confidence of your staff; Provide useful feedback and elicit active participation; Free up your time for higher-level tasks done right, delegation and supervision allow your employees to become much more capable. Watch your own success skyrocket as you dramatically improve results while building the skills of your people. 1. Language: English. Narrator: Brian Tracy. Audio sample: http://samples.audible.de/bk/gdan/001087/bk_gdan_001087_sample.mp3. Digital audiobook in aax.
´´Sandwich´´-Manager haben einen anspruchsvollen Job. Arbeitspartner und Organisationsbedingungen sorgen für Interessenkonflikte; das macht ´´Führungskräfte der Mitte´´ zu wahren Balancekünstlern. Ungewöhnlich am Buch ist der andere Blickwinkel. Dieser richtet sich nicht nur auf den individuellen ´´Sandwichmanager´´, sondern auch auf die Bedingungen in seiner Organisation. Mittlere Manager sind nicht die ´´Lehmschicht´´, sondern eher eine Art ´´Seismograph´´ der Organisation. Und viele Organisationen machen es ihren mittleren Managern nicht leicht. Denn mittlere Manager sind an die Bedingungen der Organisation gebunden: daran, ob die Zusammenarbeit zwischen der oberen und mittleren Managementebene gut organisiert ist. Sie führen wirksam, wenn die Stoßrichtung klar und die Verantwortlichkeiten eindeutig sind. Sonst wird es zäh, auch für engagierte mittlere Manager. Gleich zu Beginn des Buches finden Sie ein ´´Self-Assessment´´. Sie können damit einschätzen, wie konstruktiv die Bedingungen in Ihrer Organisation sind - und ob es klassische ´´Erfolgsverhinderer´´ gibt. Sie finden das Self-Assessment auch online mit Sofortauswertung auf www.sandwichposition.de. Das Buch hilft, die Anforderungen von allen Seiten zu bewältigen: mit Praxistipps sowie Interviews mit erfahrenen CEOs und mittleren Managern zu deren Handlungsstrategien. Denn die Mitte macht´s! Inhalte: Führung braucht Positionierung - das obere Management als Richtungsgeber? Der mittlere Manager als ´´Diener mehrerer Herren´´ Der ganz normale Wahnsinn: strukturelle Schwächen in Organisationen Abteilungshickhack und Silodenken? Das können Sie tun Sie möchten sich verändern? Aufbruch zum Wunschjob! Praxistipps zu den Kernkompetenzen Wie souverän entscheiden Sie selbst? Mit professioneller Empathie zur Führungsstärke Schlechte Botschaften von oben überbringen ´´Druck auf die Mitte´´ - bleiben Sie entspannt Instrumente zu den Knackpunkten zeitgemäßer Führung Treffsichere Personalauswahl Angemessenes Feedback im Führungsalltag Entstaubte Mitarbeitergespräche Ausblick: wie arbeiten mittlere Manager in Zukunft?
Most of us know that the body is connected. What happens in what part of the body can affect another ∂ however, most of us don´t always understand how this happens and what the true impact is. Take the connection between the thyroid and the adrenal glands. The hypothalamus sends a message to the pituitary gland, which then sends messages to the adrenal glands and thyroid - this negative feedback loop is called the HPTA (hypothalamic-pituitary-thyroid-adrenal) axis. The thyroid hormone is responsible for telling your cells how quickly to produce protein and burn energy. The primary job of the adrenal gland is responsible for producing the correct amount of stress hormones. This is what the book. Overwhelmed? Effective Ways To Overcome Adrenal Fatigue by Nathaniel Cross is all about, you can learn the best ways to overcome adrenal fatigue. Did you know that adrenal fatigue is deadly and can be fatal if not treated? For your thyroid to function optimally, you need the correct amount of cortisol. If there is an imbalance anywhere along the HPTA, it can lead to an underactive or overactive thyroid or adrenal gland. This is also why there can be thyroid dysfunction even when your thyroid lab is in the normal range. Graves´ disease, which causes hyperthyroidism, often results after a sudden stressful change in a person´s life. Too much stress also leads to the thyroid slowing or hypothyroidism. 1. Language: English. Narrator: Krystal Wascher. Audio sample: http://samples.audible.de/bk/acx0/016906/bk_acx0_016906_sample.mp3. Digital audiobook in aax.
From his earliest days at Apple, Steve Jobs set the standard that all products should be ´´insanely great´´. Apple sees design as a tool for creating beautiful experiences that surprise and delight, but also convey a point of view down to the smallest detail - from the tactile feedback of a keyboard to the out-of-the-box experience of an iPhone package. This is no accident; the entire Apple organization is designed to give top priority to design considerations. Design Like Apple uncovers the lessons from Apple´s singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization. Help your employees zoom out to view the big picture, see the relationships between objects and the space around them, and understand the product´s context so that they can design a compelling and infinitely useful system for your customers. Gain the courage to relentlessly prototype. And finally, find your voice as a brand and a business. Bridging creativity and commerce, this audiobook will show you how to truly Design Like Apple. 1. Language: English. Narrator: John Edson, Erik Synnestvedt. Audio sample: http://samples.audible.de/bk/gdan/000760/bk_gdan_000760_sample.mp3. Digital audiobook in aax.
Help your employees help themselves. As a manager in today´s business world, you can´t just tell your direct reports what to do: You need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job. Whether you have a star on your team who´s eager to advance, an underperformer who´s dragging the group down, or a steady contributor who feels bored and neglected, you need to coach them: Help shape their goals - and support their efforts to achieve them. In the HBR Guide to Coaching Employees you´ll learn how to: Create realistic but inspiring plans for growth Ask the right questions to engage your employees in the development process Give them room to grapple with problems and discover solutions Allow them to make the most of their expertise while compelling them to stretch and grow Give them feedback they´ll actually apply Balance coaching with the rest of your workload. Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Jonathan Yen. Audio sample: http://samples.audible.de/bk/adbl/023996/bk_adbl_023996_sample.mp3. Digital audiobook in aax.
Great organizations are created by great leaders - leaders who can unleash the highest and best contributions of their teams toward their organizations´ most critical strategic priorities. This is FranklinCovey´s flagship leadership-development program. It takes a ´´mind-set, skill-set, tool-set´´ approach to developing leaders who can unleash the talent and capability of their team against the organization´s highest priorities. In addition to drawing from a proven legacy of developing effective leaders, Stephen Covey also taps into the best thinking of well-known leadership experts, including Fred Reichheld, Clayton Christensen, and Stephen M. R. Covey. This program addresses the specific challenges leaders face every day including: Building trust and influence with others Defining a team´s purpose and the ´´job to be done´´ Creating a strategic link between the work of the team and the goals of the organization Connecting the work of the team to the organizations economic model Aligning the four essential systems of execution, talent, core work processes, and customer feedback. 1. Language: English. Narrator: Stephen R. Covey. Audio sample: http://samples.audible.de/bk/cove/000028/bk_cove_000028_sample.mp3. Digital audiobook in aax.
Hiring and firing are hard to get right - and potentially costly to get wrong. Two of the most crucial tasks you face as a manager, they are vital to both the success of the enterprise...and your own career. No need to worry. This handy guide breaks down the simple but powerful strategies you can use to bring better employees onboard - and weed out the weaker ones. Featuring techniques that business expert Brian Tracy has identified as the most effective and that he himself employs, Hiring and Firing reveals how you can: Write appealing and accurate job descriptions Find suitable candidates Use the law of three when interviewing Ask the right questions Probe past performance Listen for the questions that indicate interviewees are qualified and serious Dig deep when checking references Negotiate salary Start new employees off strong Provide clear direction and regular feedback Document performance problems Dehire gracefully Create an appropriate severance package And more Hiring and firing are key to improving your team and reaching your goals. This indispensable little book will help you eliminate the guesswork and make the best decisions for your business. 1. Language: English. Narrator: Brian Tracy. Audio sample: http://samples.audible.de/bk/gdan/001867/bk_gdan_001867_sample.mp3. Digital audiobook in aax.
The how-to guide for exceptional management from the bottom up. The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world´s number-one business podcast, this book distills the author´s 25 years of management training expertise into clear, actionable steps to start taking today. First, you´ll identify what ´´effective management´´ actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you´ll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You´ll learn the four major tools that should be a part of every manager´s repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level - with a behavioral framework designed to be tailored to your team´s specific needs. Understand your team´s strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and ´´good at people´´. The key is combining those skills to foster your team´s development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. 1. Language: English. Narrator: Matthew Dudley. Audio sample: http://samples.audible.de/bk/adbl/029162/bk_adbl_029162_sample.mp3. Digital audiobook in aax.
Are you a busy project manager, or even just an employee that works on projects from time to time? You work on projects regularly, yet you rarely feel 100 percent satisfied with them, and you feel as if the feedback from others is never perfect.... If that is the case, then this audiobook is an absolute must-listen to improve your career! In this book, I discuss the principles of project management in a comprehensive and incredibly simple manner that will aid you in becoming the best at your job that you possibly can be. What you´ll learn in this book: The basics of project management The different areas of project management, including: Integration management, cost management, time management, quality management, risk management, etc. Additional tips such as how to approach stakeholders for a project, how to create schedules and more! Listen on to get motivated and learn how to create projects that are absolutely amazing. 1. Language: English. Narrator: Saethon Williams. Audio sample: http://samples.audible.de/bk/acx0/045098/bk_acx0_045098_sample.mp3. Digital audiobook in aax.